Senior Site Reliability Engineer Lead

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Skills you'll use

What you'll do

• 1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
• 2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
• 3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
• 4. Identify opportunities for automation and implement tools to streamline support processes.
• 5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
• 6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
• 7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.
• Skill Requirements
• Need staff at L7 and L8 level ; India and Dublin shift (7 am to 3 pm and 3 to 11pm)
• o The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills)

Who can apply

• Need staff at L7 and L8 level ; India and Dublin shift (7 am to 3 pm and 3 to 11pm)
• o The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills)
• o Good Communication skills – as there is need to resolve the issues by collaborating across different teams
• o Need basic Shell scripting knowledge
• o Need DB skills (Joins and queries to analyse data)
• o Need Splunk and Dynatrace knowledge - querying and graph creation for analysis and problem solving
• o Tech stack in app landscape: Jenkins, Ansible, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch
• o Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.
• Other Requirements
• 1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.

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