Cloud Platform Support Engineer III- Japanese Speaker only

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Skills you'll use

What you'll do

• Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
• Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
• Resolve cases in adherence to team standards to meet and exceed customer satisfaction. Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.
• Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience.
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
• Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Who can apply

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
• Proficiency in the Japanese language with JLPT certification and experience in working with Japanese client.
• Strong communication and presentation skills. Able to explain complex technical concepts to a varied audience.
• Displayed strong work ethic and highly positive can-do attitude with a knack of being a team player and doing what it takes to get the job done. Demonstrated strong follow-through and consistently kept commitments to customers and employees.
• Based at Guidewire Bengaluru Office and following the In-Office Hybrid Plan (3 to 4 days a week).

About Guidewire

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