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Guidehouse

Quality Analyst

Job · Full-timeIn OfficeChennai6+ years1 opening

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About this role

Guidehouse is hiring for Quality Analyst in Chennai. This opening was published by Guidehouse on their official careers board (Workday) on 9 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Guidehouse • Role: Quality Analyst • Location: Chennai (as listed: IN…

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Skills you'll use

RecruitmentStakeholder ManagementCommunication

What you'll do

Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domains
Assess analyst decisions on customer risk profiling, transaction analysis, sanctions screening, and suspicious activity identification
Conduct deep-dive QC audits ensuring completeness, accuracy, regulatory alignment, and strong case narrative standards
Evaluate use of internal systems, third-party tools, blockchain analytics (for crypto exposure), and open-source intelligence (OSINT)
Identify gaps, risk misses, and process deviations, and ensure adherence to AML policies, regulatory guidelines, and client-specific procedures
Provide actionable, structured feedback and coaching to analysts to drive continuous quality improvement
Act as a SME and on-demand trainer, delivering refresher sessions on AML concepts (CDD/EDD/KYC/SAR/TMS), domain-specific modules (Retail Banking customer risk, Crypto transaction monitoring), and calibration sessions and best-practice sharing
Maintain and publish quality dashboards, scorecards, error trend analysis, and RCA reports
Partner with Operations, Training, and Client stakeholders to close quality gaps and improve performance
Drive quality calibration discussions, ensuring consistency in interpretation of policies across teams

Who can apply

Proven track record as a strong performer, consistently meeting/exceeding quality and productivity benchmarks.
Mandatory exposure to training and coaching analysts, including conducting knowledge sessions, providing structured feedback, and driving performance improvement.
Experience in handling team-level responsibilities, acting as a go-to SME for process queries, escalations, and quality-related guidance.
Ability to engage effectively with clients and internal stakeholders, showcasing strong communication, professionalism, and confidence in discussions.
Demonstrated capability to balance QC responsibilities with team support, stakeholder interactions, and deliverables without compromising quality.
A clear readiness to operate beyond an individual contributor role, with ownership mindset and ability to influence team outcomes.
Demonstrated ability to coach, mentor, and improve analyst performance through structured feedback.
Flexibility to work in shifts, weekends, or as per project requirements.

Perks & benefits

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.Important Fraud NoticeAll official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.To learn more about Guidehouse in India, visit www.guidehouse.com/india.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About Guidehouse

Job Family: GIC Process (India) Travel Required: None Clearance Required: None What You Will Do: Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domains Assess analyst decisions on customer risk profiling, transaction analysis, sanctions…

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