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Glean

AI Success Manager (US West Customer Hours)

Job · Full-timeIn OfficeBengaluru3-5 years1 opening
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About this role

Glean is hiring for AI Success Manager (US West Customer Hours) in Bengaluru. This opening was published by Glean on their official careers board (Greenhouse) on 16 June 2026 and was confirmed live on 14 September 2026. Job details • Company: Glean • Role: AI Success Manager (US West Customer…

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Skills you'll use

AWSAzureGCPGitAgileServiceNowProject ManagementCommunicationLLM

What you'll do

  • Glean is seeking an AI Success Manager (AISM) for US West hours to lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

Who can apply

  • 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
  • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
  • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
  • Strong organizational, project management, and communication abilities.
  • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
  • Experience with process documentation, playbooks, and continuous improvement initiatives.
  • Solutions-oriented mindset; trusted advisor with capability to own escalations.
  • Capable of handling ambiguity and thriving in a fast-paced environment.
  • Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must

Perks & benefits

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About Glean

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With…
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