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Genpact

Service Delivery Manager - F&A - I2C 4C

Job · Full-timeIn OfficeGurugram5-6 years1 opening

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About this role

Genpact is hiring for Service Delivery Manager - F&A - I2C 4C in Gurugram. This opening was published by Genpact on their official careers board (Workday) on 20 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Service Delivery Manager - F&A - I2C 4C •…

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Skills you'll use

ExcelSAPAccountingIFRSCustomer ServiceSix Sigma

What you'll do

End-to-End Process Oversight
Manage the entire Invoice to Cash process, including billing, credit control, collections, dispute management, and cash application.
Ensure compliance with internal controls, corporate policies, and regulatory requirements.
Deliver services in line with defined SLAs, KPIs, and operational standards.
2. Team Leadership & People Management
Lead and manage a team of I2C specialists (onshore/offshore) across different sub-processes.
Drive performance management, training, development, and employee engagement.
Allocate resources effectively to handle volume spikes and key account priorities.
3. Billing & Invoicing
Oversee timely and accurate generation of customer invoices, ensuring adherence to contract terms and tax rules.

Who can apply

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP
Accounting, Accounts Receivable (AR), Accounts Receivable Management (ARM), Cash Application, Microsoft Office, People Leadership
English (Required)
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Service Delivery Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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