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Genpact

Front Line Manager - Customer Care - Voice 4A

Job · Full-timeIn OfficeNoida5-6 years1 opening

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About this role

Genpact is hiring for Front Line Manager - Customer Care - Voice 4A in Noida. This opening was published by Genpact on their official careers board (Workday) on 10 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Front Line Manager - Customer Care…

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Skills you'll use

CommunicationCustomer ServiceGenerative AI

What you'll do

Responsibilities:
Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service.
Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency.
Develop and implement strategies to enhance productivity and service standards across the team.
Train and mentor call center staff to strengthen service delivery and customer engagement capabilities.
Conduct regular quality assurance assessments to maintain compliance with service expectations.
Collaborate with cross-functional teams to ensure smooth communication and operational alignment.
Prepare and present performance reports and trend analysis to support data-driven decision-making.
Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Who can apply

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow
Contact Center Analytics, Customer Analytics, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Onboarding, Customer Service, Customer Service Analytics, Data Analytics, Generative AI
English (Required)
Language Proficiency -
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Front Line Manager - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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