Privacy Support Analyst

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Skills you'll use

What you'll do

• The Fulfillment Operations Analyst plays a key role in ensuring customers receive the right products, entitlements, and communications at the right time. This role sits within Consumer Services & Inside Sales (CSIS) and partners closely with support, sales IT, and external vendors to keep fulfillment and Executive Privacy workflows accurate, timely, and scalable as we grow.
• You’ll own day-to-day monitoring of fulfillment and removal processes, investigate and resolve issues, and use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and re-work. You are comfortable using AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control.

Who can apply

• Experience in operations, fulfillment, order management, privacy/removal services, or business operations in a SaaS, e-commerce, or subscription-based environment.
• Proficiency with internet browsers and Microsoft Office Suite; comfortable learning new tools and systems quickly.
• Experience using AI/automation tools (e.g., AI assistants, AI features in spreadsheets/BI tools, knowledge-management search) to improve productivity, analyze data, or draft/process documentation, with strong human review.
• Excellent consulting, written, and verbal communication skills; able to explain complex topics clearly to both internal partners and clients.
• Strong analytical, problem-solving, and organizational skills, with experience working with data in Excel/Sheets and/or BI tools.
• Proven ability to multitask and prioritize a high volume of tasks across multiple accounts while maintaining exceptional attention to detail.
• Demonstrated ability to stay calm, professional, and solutions-oriented under pressure and tight deadlines.
• Track record of collaborating effectively across teams (support, sales, Account Management, IT, vendors) and influencing without direct authority.
• Comfortable working in a fast-paced, ticket- and documentation-driven environment.

About Gen Digital

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