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Gartner

Sr. Product Support Specialist

Job · Full-timeIn OfficeGurugram3-5 years1 opening

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About this role

Gartner is hiring for Sr. Product Support Specialist in Gurugram. This opening was published by Gartner on their official careers board (Workday) on 2 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Gartner • Role: Sr. Product Support Specialist • Location…

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Skills you'll use

AgileScrumSalesforceRecruitmentStakeholder ManagementCommunicationCRMCustomer Service

What you'll do

As a Senior Product Support Specialist within the Technology Change Management & Support, you will play a critical role in supporting and enhancing the technology ecosystem that enables a 2,500+ person Global Service & Delivery (GS&D) organization. You will act as a subject matter expert for internal business applications, including CRM platforms, driving efficient issue resolution while partnering closely with Product, Engineering, Data, and IT teams.
In this role, you will not only lead complex issue investigations and root cause analysis but also identify systemic improvements, influence product enhancements, and champion operational excellence initiatives. You will serve as a key escalation point for support operations and help shape the future state of business technology processes through data-driven insights, automation, and continuous improvement.

Who can apply

Bachelor's degree in a related field with 3+ years of enterprise application support experience, including 2+ years supporting Salesforce CRM or similar platforms.
Strong knowledge of CRM processes, data models, workflows, reporting, and user support, with experience resolving complex issues and performing root cause analysis.
Strong analytical skills with the ability to identify trends, solve complex problems, and drive process improvements.
Experience working in Agile environments and collaborating with Product, Engineering, Data, and business stakeholders.
Excellent communication, stakeholder management, and prioritization skills in a fast-paced environment.
Customer-focused mindset with a passion for enhancing user experience and continuously improving support operations.
Experience with ticketing systems, knowledge management tools, and reporting dashboards is preferred.

Perks & benefits

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

About Gartner

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights.As an associate on the GSSO team, you'll be at the forefront of the ongoing…

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