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Foundever

Customer Support Associate (Entry Level)

Job · Full-timeHybridBengaluru0-2 years2 openingsImmediate / Rolling

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About this role

Foundever is hiring a Customer Support Associate (Entry Level) for its Bengaluru team. Foundever is a global customer experience technology company (formed from Sitel Group and SYKES) supporting 750+ brands across 45 countries with customer service, support and corporate functions. It operates…

Skills you'll use

CommunicationEnglish ProficiencyProblem SolvingCRM ToolsMS OfficeActive ListeningEmail EtiquetteMultitasking

What you'll do

Handle customer queries via calls, chat and email professionally
Resolve issues and escalate complex cases appropriately
Maintain accurate records in CRM systems
Meet quality and productivity targets
Share feedback to improve the customer experience
Collaborate with team leads and other departments

Who can apply

Excellent verbal and written communication
Customer-first attitude and patience
Basic computer and CRM proficiency
Willingness to work in shifts (for some roles)
Problem-solving and multitasking ability
Eagerness to learn

Perks & benefits

Mentorship from experienced professionalsExposure to real, production-grade projectsCertificate & letter of recommendationLearning & development supportPre-placement offer (PPO) for top performers

About Foundever

Foundever is a global customer experience technology company (formed from Sitel Group and SYKES) supporting 750+ brands across 45 countries with customer service, support and corporate functions. It operates delivery centers in multiple Indian cities.

Visit Foundever’s official website ↗

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