Senior Applied Research Scientist – Voice of the Customer (VOC) | IND

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Skills you'll use

Who can apply

• 5+ years in Conversational AI / related
• 1+ years experience in applied research conversational AI / AI Agents (e.g., multi-agent architecture patterns, prompt engineering and prompt design, context engineering and harness design, REACT, REWOO, Chain of Thought design patterns, memory architectures, and so on)
• Familiarity with one or more AI Agent frameworks, including LangChain, LangGraph, Google and OpenAI ADKs, and so on.
• Software development experience in building simulators and test environments used for running experiments, ideally in python
• Statistical Methodology: Knowledge of advanced techniques and concepts (sampling, A/B testing, regression, properties of distributions, statistical tests and proper usage, etc). Ability to understand model performance
• Business acumen: You understand the bigger picture for customers and the business and know how to probe beyond stakeholders’ stated requests to really understand their needs and the value of information.
• Required Qualifications
• Graduate degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering or similar quantitative field.
• 5+ years experience in Python, R, and applied statistics
• This role is hybrid and requires 3 days a week in office.

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