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First Citizens Bank

Lead Analyst - ServiceNow Development (ITAM)

Job · Full-timeIn OfficeBengaluru2-3 years1 opening

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About this role

First Citizens Bank is hiring for Lead Analyst - ServiceNow Development (ITAM) in Bengaluru. This opening was published by First Citizens Bank on their official careers board (Workday) on 27 August 2026 and was confirmed live on 14 September 2026. Job details • Company: First Citizens Bank • Role…

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Skills you'll use

PythonJavaScriptSQLETLJIRAAgileServiceNowCommunicationCybersecurityPowerShell

What you'll do

Value Proposition
Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively.
Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.

Who can apply

Functional Skills:
Minimum eight (8) years of relevant experience in Information Technology required.
2+ years’ experience in ServiceNow development and workflow designer using JavaScript, HTML, CSS, Glide, and AngularJS, PowerShell, REST or Python.
Hands-on experience with Integration-Hub, IRE, Service Mapping, CMDB Workspace, Data Manager, Business Rules, UI Builder, Workflows, Performance Analytics, CMDB Health, ServiceNow Catalog Item development, and other key features of the CMDB.
Experience integrating third-party systems with ServiceNow including the creation of custom APIs, ServiceNow Integration Hub and service graph connectors.
3+ years of professional experience with the ServiceNow platform performing project implementations that utilize the platform's capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. Possesses a working knowledge of SDLC, DevOps and Agile methods with experience working with Jira.

About First Citizens Bank

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First…

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