Application Support Engineer II

About this role

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Skills you'll use

What you'll do

• Value Proposition
• Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.

Who can apply

• Good exposure to Incident, Request & Problem Management processes with troubleshooting skills and not just coordination.
• Good working knowledge supporting to JEE & Enterprise Technologies, microservice based applications
• Hands on experience in writing sql queries
• Ability to work independently with minimum supervision
• Must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Kafka, basics of Unix, Monitoring Tools like Dynatrace, Splunk
• Understanding of cloud based application, knowledge in AWS, Azure is preferred
• Good understanding for SRE principles
• Ability to work with cross functional teams
• Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.
• 5+ years of experience as application maintenance & support engineer or systems analyst or application support analyst

About First Citizens Bank

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