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First Advantage

Customer Success Analyst

Job · Full-timeIn OfficeIndia3-5 years1 opening

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About this role

First Advantage is hiring for Customer Success Analyst in India. This opening was published by First Advantage on their official careers board (Workday) on 31 August 2026 and was confirmed live on 14 September 2026. Job details • Company: First Advantage • Role: Customer Success Analyst •…

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Skills you'll use

ExcelSalesforceRecruitmentCommunicationCRM

What you'll do

Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
Prepare and deliver reports and customer insights while ensuring service commitments are met.
Manage Salesforce cases and support requests through timely updates, communication, and resolution.
Maintain client documentation, operational guidelines, partnership records.
Support account onboarding, customer requests, escalations, and quality assurance activities.
Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
Contribute to initiatives that enhance customer satisfaction and business performance.

Perks & benefits

This role offers an opportunity to deepen your expertise in customer success, analytics, and enterprise account management while partnering with teams across the business. You'll gain exposure to strategic customer relationships, contribute to meaningful initiatives, and play an important role in helping customers achieve their goals.We have great people here and are looking for more. Come join us!

About First Advantage

As a Customer Success Analyst, you'll play a key role in supporting our enterprise customers and strengthening their partnership with First Advantage. Working closely with Customer Success, Sales, Operations, Billing, Product, and Account Setup teams, you'll help drive operational excellence…

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