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Eurofins

Associate Product Support Specialist

Job · Full-timeIn OfficeBengaluruEntry level / 0-2 years1 opening

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About this role

Eurofins is hiring for Associate Product Support Specialist in Bengaluru. This opening was published by Eurofins on their official smartrecruiters careers board on 16 September 2026 and was verified as still open on 17 September 2026. About the role Eurofins Scientific is an international life…

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Skills you'll use

PythonSQLCommunicationTestingOnboardingDocumentationReportingAttention to Detail

What you'll do

0 - 3 years in IT support or application support, ideally in an international regulated environment.

Who can apply

Strong IT Service Management mindset, including incident, request, change, problem and escalation handling. 
Practical experience with BMC Helix ITSM or equivalent ticketing tools. 
Understanding of regulated computerized systems, GAMP5 principles, audit trail expectations, electronic signatures and controlled documentation practices. 
Good functional understanding of eQMS or comparable Quality Management Systems, especially Document Control, Training and Change Management. 
Ability to troubleshoot web application behavior, browser/user-context issues, permission/access problems, reporting/export issues and integration/synchronization symptoms. 
Ability to work with global stakeholders, key users, developers, QA/validation and infrastructure teams across time zones. 
Clear written communication in English, including concise incident updates, user guidance and management summaries. 
Analytical mindset, attention to detail, customer-care sensitivity and discipline in maintaining ticket evidence and knowledge records. 
Python, SQL, scripting, monitoring or log-analysis knowledge is an advantage but not mandatory for the agent role.

About Eurofins

About Eurofins • Eurofins is a leading provider of analytical testing services, supporting health, safety and the environment protection through a network of expert laboratories • Whatever your testing needs, we have the right experts to help you — find a laboratory near you. Our mission is to…

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