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Epicor

Tech App Specialist (ERP Support)

Job · Full-timeIn OfficeBengaluru3-5 years1 opening

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About this role

Epicor is hiring for Tech App Specialist (ERP Support) in Bengaluru. This opening was published by Epicor on their official careers board (Workday) on 10 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Epicor • Role: Tech App Specialist (ERP Support) • Location…

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Skills you'll use

SQLSupply ChainInventory Management

What you'll do

Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
Works on the issues related to Purchasing, Inventory Management, LOT/Bin Management, Cycle Count, Physical Count, WMS.
Should work on the issues like Item Data, PO data, Inventory Mismatch, Data mismatch between WMS and ERP application.
Works on the issues related to Sales orders, Invoices, RMAs, Inventory Management, LOT/Bin Management, Sales History.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
Addresses concerns brought up by other departments such as customer experience or sales
Assists in mentoring other team members.

Perks & benefits

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations Statement

About Epicor

What you will be doing: • Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary. • Follows procedures to troubleshoot client-server software application issues that may involve…

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