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Envalior

Customer Service Representative

Job · Full-timeIn OfficePuneEntry level / 0-2 years1 opening

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About this role

Envalior is hiring for Customer Service Representative in Pune. This opening was published by Envalior on their official workable careers board on 24 August 2026 and was verified as still open on 17 September 2026. About the role Join Envalior – Imagine The Future! Are you passionate about…

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Skills you'll use

CommunicationCompensationCRMDocumentation

What you'll do

Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
Practices/procedures that best meet customer’s needs & at the same time be consistent with corporate requirement.
Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
Coordination between Finance Dept. and Customers for Overdue prior to planning dispatches.
Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
Keep track of complaints in the system and ensure that customer is well communicated.
Ensuring FG Inventory Levels at W/H’s
Tracking Forecast received from Customers/BDM’s and follow up for orders based on the forecast.

Who can apply

The Key areas of accountability/responsibility:
A. Customer Service
Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
Practices/procedures that best meet customer’s needs & at the same time be consistent with corporate requirement.
Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
Coordination between Finance Dept. and Customers for Overdue prior to planning dispatches.
Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
Keep track of complaints in the system and ensure that customer is well communicated.
Ensuring FG Inventory Levels at W/H’s
Tracking Forecast received from Customers/BDM’s and follow up for orders based on the forecast.

Perks & benefits

Competitive CompensationJoin us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.Comprehensive BenefitsYour well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.Work-Life Balance & FlexibilityMaintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.Training & Development OpportunitiesAt Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

About Envalior

About Envalior • Discover Envalior’s high-performance, sustainable engineering materials and innovative solutions. Young brand, century-strong expertise. Founded in 2023 through the combination of DSM Engineering Materials and LANXESS High Performance Materials, Envalior-customers benefit from…

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