Application Administrator II

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Skills you'll use

What you'll do

• Manage and maintain the configuration of existing in-house and third-party applications.
• Evaluate, test, and configure new applications as required.
• Maintain configuration documentation and/or software.
• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
• Plan and coordinate testing of changes and upgrades.
• Support development of user training and communications.
• Maintain user lists and perform user administration functions on the supported applications.
• Monitor, track, triage and manage end user support requests.
• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.
• Periodically monitor the applications for data integrity. Notify end users to make needed updates.

Who can apply

• Bachelor’s degree in engineering, Computer Science (BSc) & in Computer Application (BCA) or similar.
• Minimum 2 years of relevant knowledge & experience
• Good English written and verbal communication skills
• Ability to effectively work with technical and nontechnical staff at all organizational levels.
• Strong customer service and problem-solving skills.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
• Ability to learn new content areas and skills quickly and thoroughly.
• Professional attitude and work habits.
• Problem solving and analytical skills.
• Ability to understand software and tools and how they are used to support business processes.

About Emerson

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