Customer Service Specialist

About this role

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Skills you'll use

What you'll do

• Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
• Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
• Maintain service levels according to business prioritization.
• Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.

Who can apply

• Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Specialist, you will play a crucial role as the interface between our valued customers and our business value chain partners.
• Join us in contributing to the success of Dow by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners.
• Your job will be responsible of entering customer orders in an end-to-end work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to meet process and functional objectives.
• You are a self-motivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills.

Perks & benefits

About Dow

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