Senior Customer Success Engineer I - Kubernetes

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Skills you'll use

What you'll do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Who can apply

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

About DigitalOcean

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