Digit Insurance
IT Support Engineer
Job · Full-timeIn OfficeSurat, Gujarat0–2 years26K/mo2 openingsImmediate / as per notice period
About this role
Digit Insurance is recruiting a IT Support Engineer for its Surat team. The role suits someone early in their career who wants depth in IT infrastructure support rather than a rotation through everything at once.
About the role
This IT Support Engineer position is about keeping the organisation’s…
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Skills you'll use
Windows & macOS SupportActive DirectoryNetworking BasicsTicketing SystemsHardware TroubleshootingSoftware DeploymentAccess ManagementDocumentationCustomer ServiceEscalation Handling
What you'll do
- Resolve user hardware, software and access issues
- Manage onboarding and offboarding of equipment and accounts
- Maintain asset records accurately
- Escalate infrastructure problems with diagnostics attached
- Write knowledge base articles for repeat issues
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
- Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Surat, Gujarat or willing to relocate
Perks & benefits
Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Discussion with the hiring manager on how you approach problems and work with others
- 3Team fit conversation with two or three future colleagues
- 4Final discussion covering role expectations, compensation and start date
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Digit Insurance
Digit Insurance operates in the technology sector and runs an active team in Surat. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company does
Digit…
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