Senior BA, Employee Experience

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Skills you'll use

What you'll do

• The Senior Business Analyst has 3 main spans of control:
• Advocate for the platform and develop a continuous improvement attitude for opportunities to improve HR elements of ServiceNow with HR Operations teams, Global Process Owners, and Global Process Business Analysts,
• Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and gained/delivered in a standardised, controlled way, according to standard methodology and internal design principles,
• Be fully knowledgeable about and act as a guardian for ServiceNow integrations that impact HR, keeping other stakeholders aware of impacts.

Who can apply

• Must have English-language fluency, able to articulate with excellent verbal and written communication skills.
• Must have tried experience in scustomermanagement and ability to self-manage effectively.
• Must have experience understanding technical elements of a case management system such as ServiceNow or human capital management system such as Workday.
• Must have experience gathering requirements from non-technical stakeholders and partnering with technical stakeholders to update system functionality.
• Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets.
• Ideally 2+ years of experience working within a change governance process or framework, being responsible for documentation or communicating changes.
• Ideally has shown familiarity with the functionality of HR Service Delivery, HR Agent Workspace and HR Knowledge Management in ServiceNow.
• Ideally familiar with the Workday HCM platform.
• Ideally experience of designing, and or, solve integrations between different technologies.
• Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

About Diageo

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