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Diageo

Senior Analyst, Commercial Experience Service Delivery

Job · Full-timeIn OfficeGurugram3-5 years1 opening

Apply Now Apply on Company Website ↗

About this role

Diageo is hiring for Senior Analyst, Commercial Experience Service Delivery in Gurugram. This opening was published by Diageo on their official careers board (Workday) on 10 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Diageo • Role: Senior Analyst, Commercial…

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Skills you'll use

SAPRecruitmentCommunicationCustomer ServiceSupply Chain

What you'll do

Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.

Who can apply

Required Capabilities:
· Willingness and ability to build great relationships with Customers
· Excellent customer service and customer care mind-set
· Excellent interpersonal and communication skills
· Ability to take full ownership of order fulfilment
· Ability to drive Customer satisfaction
· Willingness to gather excellent knowledge of Customers
Ability to effectively prioritize own tasks building on knowledge of Customer’ business
Ability to deliver on promises
· Proactive, solution-focused mind-set and positive “can do” attitude

Perks & benefits

Pricing set up to make sure we’re ready to tradeManaging credit limit and payment term approval processesOrder capture from customers and between group companiesDriving order and invoice issue resolution with 3PLs, Sales and SupplyCollecting cash from customers and group companiesManaging, validating, and paying promotional invoicesDimensions of the roleCommercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

About Diageo

Job Description : Context/Scope Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer…

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