Team Leader Back Office

About this role

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Skills you'll use

What you'll do

• In this role, you provide functional leadership of a team within the Back Office Parcel area and are responsible for its operational management and continuous development. You act as the primary point of contact between department management and employees, ensuring transparent, targeted, and effective communication.
• One of your core responsibilities is the facilitation of team meetings and technical discussions. You structure and prepare content, encourage professional exchange, and ensure that decisions are clearly communicated and consistently implemented. In close coordination with department management, you actively contribute to the development, enhancement, and implementation of concepts, processes, and professional standards.
• You plan, coordinate, and manage task allocation within the team, ensuring that defined objectives are achieved on time, with high quality, and efficiently. At the same time, you maintain an overview of both operational execution and adherence to priorities and processes.
• Another key aspect of your role is professional relationships and stakeholder management. You foster collaboration with internal stakeholders, promote a constructive team culture, and support your team as a functional point of contact in day-to-day operations.
• The role includes a direct reporting line to department management, for whom you regularly prepare relevant information, present matters transparently, and derive develop actionable recommendations.

Who can apply

• Minimum: Bachelor's or Postgraduate degree in any discipline.
• Must have Certified German Language proficiency: Business fluency at B2 level or above (certified) – written and spoken
• English: High proficiency – written and spoken
• Minimum of 6+ years working experience in the corporate office environment, with at least 2 years managing a team.
• 3+ years proficiency in common Microsoft-office applications
• 1+ year user knowledge of SAP
• User knowledge of CRM applications (e.g. Salesforce) is preferable
• Experience in B2B commercial business processes (e.g. master data management, contract life cycle management) preferred in a corporate service provider, corporate customer service, or Quality Management environment; specifically mastering the balance between quality, quantity, and productivity.

Perks & benefits

About DHL Group

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