Expert - Business Support

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Skills you'll use

What you'll do

• Understand customer and key stakeholder’s interests and concerns. Advise station operators, external customers, and other key stakeholders on TMS (Transport Management System)
• Act as a key contact with customers who have technical and administrative issues or clarifications with regards to TMS
• Maintain, drive, supervise and implement robust standards, systems, and processes in terms of training delivery and administration support
• Convince other subject matter experts in training to accept new concepts, practices, and approaches
• Document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way
• Manages changes in matrix organization
• Report issues to Senior Stakeholders
• Document informed decisions on Designs and Solutions, for Internal or external stakeholders
• Collaborate / communicate with ITS, L&D, Operations and Hiring Teams

Who can apply

• Graduate (Bachelor’s degree from a recognized University in any discipline)
• Minimum 3 years of experience in Air or Ocean products
• Possess CargoWise Certified Operator, CargoWise Certified Professional and CargoWise Certified Specialist certifications for Air and Ocean products
• Knowledge of adult learning principles, learning methodologies and small group dynamics
• Proficiency with various training management systems i.e My Talent World for DHL
• Strong English skillset in verbal/written is required
• Knowledge on visualization tools
• Strong analytical skills
• Ability to consistently manage demanding internal and external senior stakeholder
• Ability to work independently and multi-task in a dynamic environment, managing multiple deadlines and priorities

About DHL Group

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