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DHL Group

Agent Claims Service

Job · Full-timeIn OfficeChennai3-5 years1 opening

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About this role

DHL Group is hiring for Agent Claims Service in Chennai. This opening was published by DHL Group on their official careers board (phenom) on 29 June 2026 and was confirmed live on 14 September 2026. Job details • Company: DHL Group • Role: Agent Claims Service • Location: Chennai (as listed…

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Skills you'll use

CommunicationCRMCustomer ServiceSupply ChainLogistics

What you'll do

In this role, you are responsible for the accurate, timely, and compliant handling of customer compensation claims.
You investigate claims by analyzing shipment data, system information, and relevant documentation, ensuring a structured and fact-based approach.
You assess liability based on contractual agreements, legal frameworks, and internal policies, and determine appropriate compensation where applicable.
You calculate compensation amounts and document case decisions in a clear, structured, and auditable manner within internal systems.
You ensure adherence to defined SLAs, quality standards, and productivity targets in your daily work.
You collaborate closely with Customer Service, Operations, and other internal stakeholders to clarify cases and ensure consistent case handling.
You identify recurring issues or patterns in claims and contribute to process improvements and enhanced decision quality.
You support the resolution of complex or unclear cases in close alignment with your Team Lead.

Who can apply

Minimum: Bachelor's or Postgraduate degree in any discipline.
Minimum 3+ years working experience in the corporate office environment
Business fluent English

Perks & benefits

Annual Leave: 42 days of paid leave in addition to public/national holidays.Medical Insurance: Coverage for self, spouse, and two children. Option for voluntary parental insurance (parents or parents‑in‑law) at a nominal premium, including pre‑existing conditions.

About DHL Group

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities…

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