Senior Designated Support Engineer

About this role

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Skills you'll use

What you'll do

• Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments.
• Support multiple strategic customer accounts as part of DDN’s global follow-the-sun support model, ensuring effective collaboration and seamless case handoffs with engineering and support teams across APAC, EMEA, and the Americas.
• Serve as a senior technical escalation point for complex customer issues and high-priority incidents.
• Troubleshoot and resolve issues related to Lustre parallel file systems and large-scale storage environments.
• Work directly with customer administrators and infrastructure teams to diagnose and resolve complex system issues.
• Collaborate with engineering teams to improve product quality through customer feedback, root cause analysis, and field insights.
• Develop and execute test plans and procedures for system upgrades, maintenance activities, and troubleshooting.
• Contribute to the development and improvement of internal troubleshooting tools and support processes.

Who can apply

• Successful candidates will demonstrate deep technical knowledge of high-performance storage systems, Linux-based environments, networking fundamentals, and advanced troubleshooting techniques.
• Strong communication and customer-facing skills are essential, including the ability to collaborate effectively with customers through phone, virtual meetings, and written communications.
• MINIMUM REQUIREMENTS
• 7+ years of experience in technical support, systems engineering, or infrastructure engineering roles.
• Strong experience supporting Linux-based storage or high-performance computing environments.
• Experience supporting complex enterprise infrastructure platforms in post-sales environments.
• Proven expertise in diagnosing and resolving complex system and infrastructure issues.
• Excellent customer communication and stakeholder management skills.
• Ability to work effectively both independently and as part of a distributed global technical team.
• ESSENTIAL TECHNICAL REQUIREMENTS

About DDN

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