Senior ServiceNow Engineer

About this role

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Skills you'll use

What you'll do

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
• Implement innovative ServiceNow solutions in ServiceNow as assigned.
• Integrate ServiceNow with other/legacy systems at CTS.
• Participate in the design and recommendations of overall system functionality.
• Configure and maintain the system ensuring consistency according to established governance.
• Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
• Collaborates with other team members to define and execute quality assurance measures, including detailed test plans.
• Participate in audit activities related to the Incident, Request, and Asset management processes

Who can apply

• Skills, knowledge, and experience:
• Bachelor’s degree in Computer Science or another relevant discipline.
• Five (5)+ years of experience with ServiceNow analysis, configuration, development, and delivery of ServiceNow customizations and solutions.
• Experienced in full lifecycle ServiceNow implementations with excellent communication skills
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, and Performance Analytics desired.
• Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
• Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.
• Expertise in troubleshooting ServiceNow system issues.
• Expertise in developing custom applications within ServiceNow.
• Expertise with client-side and service-side scripting using JavaScript and Jelly.

About Cubic

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