Customer Support Executive
About this role
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Skills you'll use
What you'll do
- Respond to customer queries across channels
- Resolve or escalate issues promptly
- Maintain records in the ticketing system
- Follow up to ensure resolution
- Share customer feedback with teams
- Document work clearly and act on feedback
Who can apply
- A relevant degree/diploma (freshers / 0–2 years welcome)
- Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
- Strong communication skills and a proactive attitude
- Ability to work in a team and meet deadlines
- Based in or open to working from Delhi / New Delhi
Perks & benefits
Interview & selection process
3 rounds — typical selection flow for this role:
- 1Application & resume screening — your profile, skills and academics are reviewed by Credgenics's team.
- 2Technical / aptitude round — role-relevant questions for the Customer Support Executive role, possibly with a short task or case.
- 3Hiring manager / HR discussion — your problem-solving approach, communication, availability and fit.
About Credgenics
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