Intake Specialist Voice

About this role

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Skills you'll use

What you'll do

• Provider/Customer Calling Support (Inbound & Outbound)
• Handle inbound and outbound calls with US healthcare providers and stakeholders.
• Process incoming healthcare requests received from US providers through Calls , fax, email, and electronic systems.
• Review medical documentation for completeness and accuracy.
• Validate required information needed for prior authorization and clinical review.
• Enter and update patient, provider, and request details accurately in healthcare systems.
• Identify missing information and coordinate with appropriate teams/providers for resolution.
• Maintain high standards of accuracy, quality, and productivity.
• Follow HIPAA guidelines and maintain confidentiality of patient information.
• Support process improvements and operational initiatives.

Who can apply

• Support process improvements and operational initiatives.
• Provide professional and timely support while addressing provider questions and requests.
• Document all interactions accurately in internal systems.
• Provide first-level resolution whenever possible.
• Escalate complex issues to appropriate teams.
• Maintain a customer-focused approach during every interaction.
• Meet call quality, productivity, and service-level expectations.
• Fair understanding of Information Security practices.

About Cohere Health

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