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Cognizant

Sr. SME, Operations

Job · Full-timeIn OfficeHyderabad3-5 years1 opening

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About this role

Cognizant is hiring for Sr. SME, Operations in Hyderabad. This opening was published by Cognizant on their official careers board (Workday) on 8 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Cognizant • Role: Sr. SME, Operations • Location: Hyderabad (as…

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Skills you'll use

RecruitmentData Analysis

What you'll do

The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Essential Functions/Core Responsibilities
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assist in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.

Who can apply

Full time2026-09-28

About Cognizant

Job Title: Sr. SME, Operations Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business…

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