Analyst, Planning & Scheduling

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Skills you'll use

What you'll do

• Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Who can apply

• Recommending required headcount with sites/Partners by running different scheduling scenarios.
• Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
• Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities.
• Ensure resource allocation aligns with project goals and organizational capacity.
• Lead and motivate team members to achieve scheduling objectives efficiently.
• Establish quality control measures to ensure accuracy and consistency in scheduling outcomes.
• Drive continuous improvement initiatives to enhance scheduling processes and team performance.
• Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
• Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency.
• Leverage machine learning and data analytics to enhance workforce scheduling models.

About Cognizant

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