Process Lead

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Skills you'll use

What you'll do

• Mentor underperforming agents, providing action plans and tracking their progress.
• Encourage a culture of continuous learning by facilitating knowledge-sharing sessions
• Collaborate with cross-functional teams such as Quality Training to ensure process improvements.
• Work closely with field representatives/Branches to ensure a smoother lead conversion process.
• Maintain compliance with company policies, sales protocols, and CRM usage guidelines (Salesforce).
• Support the hiring and onboarding process for new agents, ensuring smooth integration into the team.
• Track team performance through dashboards, reports, and CRM data analysis.
• Ensure accurate opportunity tracking in Salesforce, reducing ambiguity in revenue tracking.
• Provide weekly and monthly reports to management on key sales metrics and improvement plans.
• Identify trends in sales performance and recommend process enhancements.

Who can apply

• The primary responsibility of this position involves driving performance through effective people management, KPI tracking, coaching, and ensuring process adherence. The Team Leader will be responsible for enhancing team productivity, maintaining high-quality sales interactions, and ensuring seamless execution of the sales strategy

About Clean Harbors India

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