Customer Experience Splunk Technical Leader

About this role

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Skills you'll use

What you'll do

• Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
• Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
• Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
• Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
• Health Review & Remediation
• Security Use Case Activation
• Proactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
• Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes.

Who can apply

• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
• Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
• Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.

About Cisco

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