Administrative Assistant Representative

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Skills you'll use

What you'll do

• Operational Processing
• Complete daily operational tasks in line with SOPs and business rules (e.g., claim intake, eligibility updates, admin processing, document handling, data entry).
• Follow defined workflows accurately to meet quality and productivity targets.
• Process cases independently and escalate exceptions or unclear scenarios to senior team members or supervisors.
• Maintain up‑to‑date knowledge of required tools, systems, and procedures for your function.
• Quality, Accuracy & Compliance
• Ensure all work meets accuracy and quality requirements.
• Follow all compliance, regulatory, audit, and data‑protection standards.
• Flag errors, inconsistencies, or potential risks to your team lead early.
• Support quality checks when assigned.

About Cigna

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