HR Technology (ServiceNow HRSD)

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Skills you'll use

What you'll do

• ServiceNow HRSD Administration & Configuration
• Support the implementation, configuration, and ongoing enhancement of ServiceNow HR Service Delivery (HRSD).
• Configure and maintain HR workflows, lifecycle events, case management processes, employee service portals, and knowledge management solutions.
• Assist in designing and optimizing employee self-service experiences within ServiceNow.
• Support HR Agent, Virtual Agent, and AI-driven employee support initiatives as needed.
• Participate in testing, deployment, and release management activities for HRSD enhancements.
• Workflow Automation & Process Improvement
• Identify opportunities to automate manual HR processes using ServiceNow workflows and platform
• Assist with business process analysis and translate requirements into scalable ServiceNow solutions
• Support configuration and enhancement of HR service catalogs, intake forms, approval workflows, and employee-facing experiences

Who can apply

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent practical experience).
• 2–5 years of experience supporting ServiceNow, HR technology platforms, workflow automation, or enterprise application support.
• Exposure to ServiceNow HRSD, Employee Center, Case Management, Knowledge Management, or Service Catalog capabilities.
• Understanding of workflow design, process automation, and service management concepts.
• Experience supporting integrations, APIs, or enterprise application data flows.
• Strong analytical, troubleshooting, and problem-solving skills.

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