SAP Delivery Manager

About this role

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Skills you'll use

What you'll do

• Service Delivery Leadership
• Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
• Manage cross-functional teams across multiple geographies and drive operational efficiency
• Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
• Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios
• Practice & Account Management
• Handle multiple client accounts across different geographies with full accountability for service delivery excellence
• Drive SAP Practice management initiatives and standardization in operational models
• Manage overall cost optimization while maintaining service quality and client satisfaction
• Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio

Who can apply

• Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
• Drive employee retention initiatives and performance management across global delivery teams
• Foster continuous learning and skill development to enhance service delivery capabilities
• Implement automation and process improvement initiatives to drive operational efficiency
• Serve as primary escalation point for critical issues and complex stakeholder management scenarios
• Maintain executive-level relationships with C-suite clients and key decision makers
• Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
• Drive value realization discussions and ensure alignment with client business objectives

About Bosch Group

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