Infrastructure Operations Lead

About this role

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Skills you'll use

What you'll do

• Manage and support enterprise infrastructure environments across on-premises and cloud platforms.
• Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki.
• Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments.
• Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems.
• Support disaster recovery (DR), business continuity planning, and resilience initiatives.
• Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs).
• Act as a technical lead for assigned infrastructure services and customer environments.

Who can apply

• Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives.
• Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction.
• Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience.
• Provide technical guidance during major incidents, escalations, and critical service situations.
• Identify opportunities to improve operational efficiency, service quality, and customer experience.
• Drive standardization, simplification, and optimization initiatives across infrastructure operations.
• Lead continuous improvement efforts using Lean and operational excellence principles.
• Collaborate with global infrastructure and operations teams to establish and promote best practices.

About Bosch Group

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