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Bill Gosling Outsourcing

Assistant Manager - Seller Support Operations

Job · Full-timeIn OfficeGurugram5-6 years1 opening
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About this role

Bill Gosling Outsourcing is hiring for Assistant Manager - Seller Support Operations in Gurugram. This opening was published by Bill Gosling Outsourcing on their official careers board (Workday) on 9 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Bill Gosling…

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Skills you'll use

Excel

What you'll do

  • Reporting to: Senior Manager - Seller Experience (Flipkart HQ)
  • You will be the primary driver of First Mile efficiency. Your mission is to bridge the gap between Seller expectations and Hub execution. You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.
  • 2. Key Responsibilities
  • Hub Performance Intervention: Visit and coordinate with pickup hubs daily to identify "un-attempted" or "failed" pickups.
  • Tactical Problem Solving: Resolve ground-level
  • Contact Deflection: Proactively analyze the "Seller Contact" queue. Identify the top 5 reasons sellers are calling and implement ground-level fixes to stop those contacts at the source.
  • SLA Enforcement: Ensure that every shipment marked for pickup is processed within the designated window, preventing any "aging" of orders.
  • 3. Performance Scorecard (Quarterly Evaluation)

Who can apply

  • You will be the primary driver of First Mile efficiency. Your mission is to bridge the gap between Seller expectations and Hub execution. You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.
  • 2. Key Responsibilities
  • Hub Performance Intervention: Visit and coordinate with pickup hubs daily to identify "un-attempted" or "failed" pickups.
  • Tactical Problem Solving: Resolve ground-level
  • Contact Deflection: Proactively analyze the "Seller Contact" queue. Identify the top 5 reasons sellers are calling and implement ground-level fixes to stop those contacts at the source.
  • SLA Enforcement: Ensure that every shipment marked for pickup is processed within the designated window, preventing any "aging" of orders.
  • 3. Performance Scorecard (Quarterly Evaluation)

Perks & benefits

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.Rewarding Work: Help businesses grow while making a real difference in people’s lives!Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

About Bill Gosling Outsourcing

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around…
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