L3 Area Service Manager, Kolkata

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Skills you'll use

What you'll do

• Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
• Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
• Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel 'Manpower'
• Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.
• Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience
• Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
• Readiness check for the Network under expansion.
• Provide regular customer feedback on product and competition.
• Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
• Candidate should be flexible to move to other locations if business demands

Who can apply

• Educational Qualifications
• Essential: Any graduate from a premier institute.
• Desired: B.E./B. Tech. in Electrical/ Electronics Engineering
• Industry Specification
• Preferably Automotive - 2W/3W/4W
• 5. KEY COMPETENCIES
• Technical/ Functional
• - Deep Understanding of service processes.
• - Dealership Management
• - Product Knowledge - Competition Tracking

About Bajaj Auto

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