Customer Success Manager (Bangalore, India)

About this role

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Skills you'll use

What you'll do

• Be the primary post-sales point of contact for assigned customers. This role will collaborate closely with the sales account executive, the solution consultant, and the implementation consultant to form a team that supports customers through the entire customer lifecycle, including adoption, renewal, and expansion.
• Map customer processes to Atomicwork capabilities & data model
• Manage customer onboarding supported by the implementation consultant and partner with other internal team members as needed to ensure time to value goals are achieved
• Monitor key customer success metrics to ensure that Atomicwork is driving results and helping customers achieve their goals
• Provide proactive guidance to critical users, encourage adoption, and assist in education on product updates
• Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at Atomicwork
• Gather product feedback, conveying this to Product teams
• Identify opportunities for customers to act as Atomicwork industry advocates (e.g., testimonials, case studies)
• Help foster a company-wide culture of Customer Success
• Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts

Perks & benefits

About Atomicwork Inc

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