UX Designer (2 to 4 years)

About this role

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Skills you'll use

What you'll do

• Use AI across research, synthesis, problem framing, specification, exploration, prototyping and validation as part of an AI-native design approach.
• Contribute to evolving specification-driven development (SDD) practices and critically evaluate AI-generated output for accuracy, evidence, bias, usability and human value.
• Help plan and conduct user research with healthcare professionals, practice staff, clients, clinical experts and domain experts.
• Ask thoughtful questions, build rapport, listen closely and identify meaningful patterns from qualitative research and customer feedback.
• Combine qualitative insights with product and behavioral data to understand both what users do and why they do it.
• Translate research and evidence into clear problem definitions, workflows, experience principles and product concepts that help the team determine what to build and why.
• Design understandable enterprise experiences, including user flows, information architecture, wireframes, prototypes and detailed interface designs.
• Design for document interoperability, referrals and cross-organization healthcare workflows, accounting for different users, dense information, edge cases and system constraints.
• Collaborate with Product, Engineering, Design, clients and domain experts to evaluate trade-offs and build shared understanding.
• Drive clearly scoped work forward, communicate progress and risks, seek feedback and take on increasing complexity as your capabilities grow.

Who can apply

• 2–4 years of relevant experience in UX design, product design, UX research, service design, data, engineering, healthcare, psychology, customer experience or another related discipline.
• Experience researching or designing complex, data-rich products and workflows involving multiple users, constraints and dependencies.
• Experience in healthcare, health technology, fintech, insurance, enterprise software, logistics, security, data products or another systemic or regulated environment is valuable.
• Ability to use qualitative research, customer feedback and/or behavioral product data to inform product, service or design decisions.
• Curiosity about analytics tools such as Amplitude is valuable, even if you are not currently a quantitative researcher.
• Ability to communicate ideas through workflows, information architecture, wireframes, prototypes and/or detailed interface designs.
• Demonstrated experimentation with AI in research, design, prototyping, technical exploration or another creative practice, with an ability to adapt based on what you learn.
• Healthcare or health technology experience is a plus, particularly familiarity with clinical workflows, document exchange, interoperability, referrals or care coordination.
• A bachelor’s or master’s degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business or a related discipline is welcomed; equivalent skills developed through practical experience are also valued.
• We care more about the quality of your thinking, research instincts, curiosity and ability to grow than a specific job title or list of tools.

Perks & benefits

About Athenahealth

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