Salesforce Developer II

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Skills you'll use

What you'll do

• (Financial Force-Certinia) Level 2/Level 3 Product Support Analyst
• The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.
• Service Delivery
• ● Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
• ● Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
• ● Handling system configurations, upgrades, and patches to ensure seamless operations.
• ● Managing integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges.

Who can apply

• ● Experience: 4+years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.
• ● Technical Skills: ○ Proficient in Salesforce administration, including customizations, automation, and integrations.
• ○ Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments. Skilled in managing CI/CD pipelines and containerized deployments. Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency.
• ○ Experience with CI/CD processes and hands-on knowledge of Java, HTML, CSS, SQL, and APEX.
• ○ Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.
• ○ In-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.
• ○ Familiarity with scripting and automation tools to enhance system performance and efficiency.
• ○ Good to have experience in developing AI based solutions.
• ● Soft Skills: ○ Excellent problem-solving skills with the ability to analyze and resolve complex issues.
• ○ Strong communication skills to interact effectively with technical teams and business users.

About Astreya Consultancy India Private

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