Field Services Technician II

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Skills you'll use

What you'll do

• End-User Support
• Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve common hardware and software issues.
• Deliver a high-quality, customer-focused service experience in a timely manner.
• Ticket Management
• Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
• Prioritize tickets based on urgency and impact.
• Escalate complex or unresolved issues following defined protocols.
• Hardware Deployment & Recovery
• Assist with or independently perform workstation deployments, device imaging, and equipment setup.

Who can apply

• Ticket Management
• Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
• Prioritize tickets based on urgency and impact.
• Escalate complex or unresolved issues following defined protocols.
• Hardware Deployment & Recovery
• Assist with or independently perform workstation deployments, device imaging, and equipment setup.
• Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
• Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
• Inventory & Asset Management
• Maintain and reconcile inventory of IT equipment and accessories at assigned site.

About Astreya Consultancy India Private

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