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Astreya Consultancy India Private

Field service technician 1

Job · Full-timeIn OfficeGurugram1-2 years1 opening

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About this role

Astreya Consultancy India Private is hiring for Field service technician 1 in Gurugram. This opening was published by Astreya Consultancy India Private on their official careers board (Workday) on 11 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Astreya…

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Skills you'll use

LinuxJIRAServiceNowCommunicationCustomer ServiceLogisticsNetworking

What you'll do

End-User Support
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.
Ticket Management
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
Assist with or independently perform workstation deployments, device imaging, and equipment setup.

Who can apply

Ticket Management
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
Inventory & Asset Management
Maintain and reconcile inventory of IT equipment and accessories at assigned site.

About Astreya Consultancy India Private

Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments…

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