SFCC Business Analyst

About this role

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Skills you'll use

What you'll do

• Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Operate independently with strong judgement, prioritization, and self‑direction.
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.
• Client Expectations for the ProdOps Role
• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
• Provide solution‑first updates focused on recommendations rather than open questions.
• Demonstrate confidence, independence, and leadership during incident triage.
• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Who can apply

• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.
• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity and context.
• Ability to operate autonomously in high‑pressure, fast‑paced environments.
• Strong organizational skills for managing investigations and documentation.
• Experience in Production Support or operational roles within technology environments.
• Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.
• Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.

About AMOL TECHNOLOGIES

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