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Amex GBT

Team Coach

Job · Full-timeIn OfficeBengaluru1-2 years1 opening

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About this role

Amex GBT is hiring for Team Coach in Bengaluru. This opening was published by Amex GBT on their official careers board (Workday) on 8 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Amex GBT • Role: Team Coach • Location: Bengaluru (as listed: Bangalore, India) •…

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Skills you'll use

SalesforceRecruitmentCustomer Service

What you'll do

Lead and coach a team of Travel Counselors
Provide regular, documented coaching and feedback to team members
Investigate service and quality errors with a curious mentality, and provide helpful feedback
Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete
Collaborate with fellow team coaches - share information, achievements, and issues
Listen to calls as required to validate service levels and compliance standards
Be the voice of Traveler Care for new technological implementations
Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations
Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers

Who can apply

Previous leadership experience
Excellent listening skills and curious mentality
Customer service oriented
Sabre and/or Apollo experience preferred
Salesforce (case e-mail) experience a plus
Collaborative and passionate about building relationships
Experience making data-driven decisions and achieving financial and service targets
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

About Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Team Coach, you’ll…

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