Tech Guide Advice Support

About this role

Not quite right? These jobs in Gurugram match the same skills — apply to a few to improve your chances.

Internal Communications Manager

Sprinklr

In OfficeGurugram

Apply

Platinum Banker-Household-Outbound-Branch Banking-Relationship Management

Kotak Mahindra Bank

In OfficeGurugram

Apply

iRadar - Associate Consultant - GGN (FTS-3Months)

KPMG Global Services

In OfficeGurugram

Apply

Audit Associate 2 - FS - Real Estate - GGN

KPMG Global Services

In OfficeGurugram

Apply

Skills you'll use

What you'll do

• The role is responsible for serving as a core member of the National Desk - Center of Excellence team, providing timely, high quality support to US based advisors on all technology and tool related queries. This position plays a critical role in enabling advisors to operate efficiently and meet client commitments by ensuring rapid turnaround on requests without disruption to client interactions. The incumbent must demonstrate exceptional verbal and written communication skills to effectively partner with US advisors, proactively learn and stay current on evolving tools and software, and apply innovative, solution-oriented thinking to resolve complex issues. A deep understanding of Ameriprise technology capabilities is essential to deliver seamless, differentiated support while consistently adhering to the highest standards of professionalism, ethics, and regulatory compliance.
• Serve as the primary point of contact for US‑based advisors for all Ameriprise technology, tools, and platform‑related inquiries.
• Demonstrate exceptional verbal and written communication skills while supporting US advisors across time zones.
• Be comfortable and committed to completing cold calls in the assigned regions to drive results.
• Provide accurate, timely, and actionable resolutions to ensure advisor productivity and uninterrupted client engagement.
• Support advisors across the end‑to‑end lifecycle of advisor workflows (client onboarding, eMeeting implementation, AI tools, financial planning tools, CRM, etc.).
• Deliver rapid turnaround on requests with a strong sense of urgency, ensuring advisors are not delayed in meeting client commitments.
• Translate complex technical concepts into clear, advisor‑friendly guidance.
• Maintain a professional, empathetic, and service‑oriented approach in all interactions.
• Develop and maintain a strong working knowledge of Ameriprise technology platforms, digital tools, integrations, and advisor workflows.

About Ameriprise

Searching for “Ameriprise jobs” or “jobs at Ameriprise”? You’re in the right place.