Microsoft Teams Administration Analyst

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Skills you'll use

What you'll do

• We are seeking a skilled and experienced MS Teams Engineer with telephony and audio/visual experience to join a dynamic team. The ideal candidate should be able to provide engineering services dedicated to a portfolio of Unified Communications based technical business applications and/or services, including operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation, and implementation). Additionally, the candidate should serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility.

Who can apply

• Bachelor’s degree in computer science/IT, Unified Communications, MIS, or related. (Equivalent experience considered).
• 2-5 years of relevant experience utilizing unified communications and telephony platforms such as Microsoft Teams, Zoom, Ribbon, Audio Codes, ETC.
• 2-5 years of experience in working directly with non-technical end users.
• 2+ years of experience and proven success identifying and implementing opportunities for
• improvement to configurations, procedures, and process to enable greater availability, capability, and efficiency.
• improvement to configurations, procedures, and process to enable greater availability, capability, and efficiency.
• Bachelor's degree in computer science or information technology, Unified Communications, MIS, or related. (Equivalent experience considered).
• Ability to support working outside of normal business hours to provide after hour or "On-Call" support when necessary to solve high profile incidents/problems.
• 2+ years of experience in Teams, SBCs/Operator connect, Microsoft Teams Room (MTR).
• 2+ years of relevant experience with audio/visual equipment and video conferencing devices such as Microsoft Teams Rooms (MTR’s), Zoom Rooms, Poly or Cisco video conferencing codecs, etc.

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