Program Manager II, Amazon Hub and Flex

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Culture & Leadership Excellence Program Manager

HPE

In OfficeBengaluru

Apply

Risk Analyst, Relay Product Excellence

Amazon

In OfficeBengaluru

Apply

Risk Specialist, Relay Product Excellence

Amazon

In OfficeBengaluru

Apply

Risk Specialist I, Relay Product Excellence

Amazon

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• - Manage and optimize delivery capacity planning across Bengaluru's dark store network by coordinating with fleet managers and team leads to ensure operational readiness, especially during peak volume periods including weekends
• - Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP+3), conducting root cause analysis at stations and implementing programmatic solutions
• - Collaborate tactically with cross-functional stakeholders including operations teams, delivery partners, and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience
• - Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues, understand ground realities, and develop data-driven action plans for performance improvement
• - Monitor program performance using relevant tools and mechanisms, communicate status to stakeholders through regular reviews, and escalate critical issues appropriately while maintaining project timelines and minimizing operational disruption
• A day in the life
• Your day begins with analyzing capacity data across dark stores, identifying gaps, and engaging stakeholders to address shortfalls before they impact deliveries. You'll spend significant time in the field—visiting stations to investigate performance anomalies, conducting ride-alongs with delivery partners to understand their challenges firsthand, and running root cause analysis sessions with station teams. Between site visits, you'll coordinate with fleet managers on capacity deployment, track real-time operational metrics, and build scalable solutions to address recurring issues. This role demands agility as priorities shift with volume patterns and operational needs.

Who can apply

• - 2+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

About Amazon

Searching for “Amazon jobs” or “jobs at Amazon”? You’re in the right place.