IT Support Associate

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Skills you'll use

What you'll do

• 1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
• 2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
• 3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
• 4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
• 5. Flexible to work in rotational shifts .
• 6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
• 7. This role will be working from Bangalore (BLR18) Corporate office.

Who can apply

• - Bachelor's degree
• - Minimum of 1+ year of Service Desk or technical support work experience.
• - Good communication skills

About Amazon

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